At Kingsmith Care we aim to provide services that are fit for everybody and that continually improve. At the heart of our ethos is a belief that if our services are not good enough for ourselves and our own loved ones, then they are not good enough for anyone else. We realise that through our work we are responsible for not only the delivery of top quality care to individuals but also for raising the standards of social care and care in the community more broadly. We aim to lead by example.
We are a registered provider with the Care Quality Commission (the CQC). The CQC are the independent regulator of Health and Social Care in England. They regulate care provided by the NHS, local authorities, private companies and voluntary organisations. They aim to make sure better care is provided for everyone – in hospitals, care homes and people’s own homes. Click here to read more about the CQC.
We are a member of the United Kingdom Homecare Association (UKHCA) and adhere to the UKHCA Code of Conduct. The UKHCA is the professional association of homecare providers from the independent, voluntary, not for profit and statutory sectors. UKHCA helps organisations that provide social care to people in their own homes by promoting high standards of care and providing representation with policy makers and regulators. Read more about the UKHCA and the Code of Conduct.
Our staff undertake training and development with Skills for Care. Skills for Care’s role is to ensure that the adult social care workforce has the attitudes, values, skills and qualifications necessary to have the right people in the right place to deliver high quality social care. Find out more about Skills for Care.
We recognise that needs change over time, so regularly visit and review care plans with our clients. We will also undertake routine, unannounced spot checks on our staff. We encourage client feedback through an annual questionnaire and have an open door policy at our offices. In this way we hope to ensure that everything we do is of the highest standard.
From Dementia care and home help after hospital stay to palliative care and other homecare – we take pride in our standards
We carefully recruit local people who can demonstrate the right skills, experience and attitudes. We also follow the strict recruitment and selection guidelines set by the Health and Social Care Act 2008 and the Care Quality Commission. As a matter of routine, all staff are subject to checks with the Criminal Records Bureau before they are allowed to work unsupervised with our clients.
Each staff member brings with them their own unique personality and a multitude of life experiences all of which enrich their relationships with our clients. Alongside this, all of our staff – regardless of their experience – undertake a 12 week induction programme covering essential issues such as the role of the health and social care worker, health and safety, effective communication, safeguarding and duty of care. Our staff are also expected to achieve a Diploma in Health and Social Care (or equivalent) within a given timescale.
We believe that if our staff are to properly support people our clients through difficult life transitions such as bereavement and loss, stress, depression and physical illness, they too need to be supported with the emotional impact of the work. We do this by providing our staff with monthly one to one and group support.
Day to day oversight of the support workers is provided by a manager. The manager ensures that the tasks our staff help with match the agreed care plan, and makes sure all work is carried out in line with Kingsmith Care’s ethos.
Our company Directors bring nearly 40 years combined experience, working at every level of voluntary and charitable organisations.
Emma King – Director (Registered Manager)
Kingsmith Care is my second child! Created after the birth of our first son. After fifteen years in the voluntary sector I wanted to create something my son would be proud of and that would have a lasting impact on all our lives, including of course on our clients. My aim is to help people – both through my own actions and through that of our carers – to have a good life, and death. I believe that a good death is possible and have found such enormous meaning in the ‘end of life’ care which we have been involved in. Five years into our creation, Kingsmith Care is not ‘work’, or ‘a job’, it is a way of life, the best thing I’ve ever done.
Lee Smith – Director
Husband to Emma and father to her children. When I’m not helping to keep Kingsmith Care going, I’m trying to keep up with our young son, who just seems to have more and more energy, as I have less and less. Lee is also a Psychoanalyst and has a private practice away from Kingsmith Care.
Kirsten Brown – Compliance Officer
Long time friend and colleague of Emma, I joined Kingsmith Care in April 2014 to help provide administrative support and organisational structure. My role has grown since and as Compliance Officer, my role is to ensure all policies and procedures are up to date and adhered to, arranging training for our carers, and giving all round support to the management team, helping the service become the best it can be.. My background is in bookkeeping and administration within mental health in the voluntary sector.
Claire Blackburn – Care Manager
I have a huge passion for trying to make a positive difference to people’s lives. Initially I trained as a psychiatric nurse, specialising in acute psychiatry and care of the elderly. After a career break to raise a family, I joined Richmond Borough Mind where I first met Emma who was Chief Executive at the time. I manged a drop-in-centre before switching roles to manager a ‘peer volunteers’ programme that enabled and empowered clients to help themselves. Throughout my career my central theme has always been that client’s quality of life is key. My focus when agreeing a care plan is working on goals that allow clients to achieve improved quality of life in a simple and measurable way. Ultimately this proven method of working brings great improvements in clients’ wellbeing and that is the key to my working philosophy.