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After you have contacted Kingsmith Care, one of our Care Managers will visit you in your home, where we will talk to you about your individual needs. We prefer to visit you in your home as this is largely where we will help you. If you would like to have someone else, like a family member, a friend or other representative with you for this meeting, that’s fine with us – we’d be happy to meet them! We may also need to obtain information from your Doctor or another professional who is involved in your care.
This is so we can build up a full picture of your needs.
After this visit, we will draw up a plan of care with you, which will list the help have agreed to provide and when we will provide it. Copies of all of our paperwork, including your contract, will be given to you to keep at home.
We will then allocate a care worker to work with you. As far as possible we will try to make sure the same person works with you most of the time.
Your care plan will be reviewed two weeks after we start work with you, at three monthly intervals and as the need arises.
The cost of the service to you depends on the type of care that you need. Please call us to discuss your needs so we can give you a realistic idea of the costs involved.
Please click here for information about making informed decisions about paying for your care. This information has been developed by an independent group of public organisations and charities.
What paperwork can I expect from you?
Mrs Cotton’s husband died recently. Mr Cotton had always been the driver in the household. He drove them to the supermarket each week, and they regularly made trips to visit their grandchildren outside London by car as well. Mr Cotton also made sure any repairs around the house were taken care of, and did the heavy work at the allotment he had Mrs Cotton had worked on together over the years.
So Mrs Cotton needed help with the weekly shopping and odd jobs around the house. Having discussed her situation with us, Mrs Cotton asked us to arrange for one of our care workers to visit her for an hour a day every day. We matched Mrs Cotton up with Julie. During her visits Julie prepared Mrs Cottonís meals and had a chat, providing the companionship Mrs Cotton needed while she adjusted to the loss of her husband.
Julie also accompanied Mrs Cotton on the first few visits to see her grandchildren while she got used to and getting out and about on her own and making the journey on public transport.
As things settled down and Mrs Cotton felt able to take on more, she felt she needed to see Julie less often. So Julie now drops in just once a week to help her plan the weekly menu, compile the shopping list and accompany Mrs Cotton on a weekly visit to the supermarket.
Mrs Cotton didn’t want to lose the allotment, so Julie also went with Mrs Cotton to a local befriending organisation who were able to find her a companion to help on the allotment.
After you have contacted Kingsmith Care, we will arrange to visit your relative or friend. This will usually happen in their home, but alternative arrangements can be made if needs be. We encourage you, or another representative, to come to the meeting as well, if you think that would be helpful.
We will talk to your relative or friend about their individual needs and draw up a plan of care. We will want to know from you what you think is important to the plan of care and we may also need to obtain information from your relative or friend’s doctor to build up a fuller picture of their needs.
We will discuss with you how you wish to be involved, for example how our care worker might work alongside you to compliment the care that you or others may be providing. In some circumstances, it may be important for you to be involved in the administrative side of things, such as handling invoices and providing feedback on the service we provide.
We might also be able to help to find support for you. For example, we can provide information about grants for carers that you might be able to get.
Copies of all of our paperwork, including our contract, will be given to your relative or friend, and to you as well, if this is what you wish. Please read our client guide, which is also helpful to people who are considering our service for a friend or relative.
The cost of the service depends on the type of care that your relative or friend needs. Please call us – 020 7871 9450, so we can give you a realistic idea of the costs involved.
Please click here for information about making informed decisions about paying for care. This information has been developed by an independent group of public organisations and charities.
Mrs Gray lives at the opposite end of the District line to her father, who lives in Hammersmith. He is now in his early 90s. Since the death of his wife, Mrs Gray noticed that her father had started losing weight. When we met with Mrs Gray and her father at his home, we discovered that he had been skipping meals, particularly breakfast, and spending all day in his pyjamas. Mrs Gray’s job means she isn’t able to visit her father at the start of the working day. Together we arranged for one of our care workers to visit her father in the morning to help him get up and dressed. While John is at the house he also makes sure Mrs Gray’s father eats a healthy breakfast. John also arranged for a nutritionist to visit Mrs Gray’s father to check there were no underlying health problems and to advise him on a balanced diet.
Mrs Gray now has the peace of mind that her father is up and about, ready to meet the day with a full stomach. She also knows that there are others keeping an eye on her father, who will contact her if the need arises. Now when she visits, she and her father can spend time doing things they enjoy together.
Kingsmith Care works within a re-ablement framework so that clients can remain as independent and active in their own homes and communities, for as long as they choose. Kingsmith Care works with people who are elderly, frail or vulnerable, for short or longer periods of time, working towards reducing our involvement as independent living skills are regained.
Kingsmith Care will work to involve other local agencies, including the voluntary sector, and other local professionals such as District Nurses, GPs, Pharmacists, Occupational Therapists, Social Workers and Community Mental Health Teams.
We can work with clients who are paying for their own care, having the cost topped up by statutory services or who are in receipt of their own personal budget from health or social care services.
Suzanne works in occupational health at Charing Cross Hospital. Before patients are discharged she visits them at home to assess their needs in terms of equipment and ongoing care to make the transition back to independence. Our care worker, Dorothy, was able to work with Suzanne, while her patient, Mr Setchell, was instructed in the use of walking aids and hoists. As Suzanne’s support was being withdrawn, Dorothy, was able to continue providing support for Mr Setchell. She helped him with his walking aids such as taking a shower and cooking food for himself in his kitchen.