Our standards

At the heart of our ethos is a belief that if our services are not good enough for ourselves and our own loved ones, then they are not good enough for anyone else. We realise that through our work we are responsible for not only the delivery of top quality care to individuals but also for raising the standards of social care and care in the community more broadly. We aim to lead by example.

We are a registered provider with the Care Quality Commission (the CQC). The CQC are the independent regulator of Health and Social Care in England. They regulate care provided by the NHS, local authorities, private companies and voluntary organisations. They aim to make sure better care is provided for everyone – in hospitals, care homes and people’s own homes. Click the button below to read more about the CQC (external website).


We recognise that needs change over time, so regularly visit and review care plans with our clients. We will also undertake routine, unannounced spot checks on our staff. We encourage client feedback through an annual questionnaire and have an open door policy at our offices. In this way we hope to ensure that everything we do is of the highest standard.

We last had a full inspection in March 2018 when we were rated Outstanding (becoming one of only 4% of home care providers to achieve this rating). Our rating was reviewed by CQC in June 2023 and their report included:

You stated that you are confident that you continue to provide a service that is rated as outstanding. On the call we discussed how monitoring and auditing systems of the service were used to ensure the quality of the service given to people. You described the infrastructure of the senior team and how each played a part in ensuring robust auditing and quality checking.

As part of the DMA process we received over 20 DMA feedback links, from relatives and people using the service. All were extremely positive about the caring and professional nature of staff, the improvements to their relative’s health and well-being and how effectively the mangers were at responding. People could not recommend the service highly enough. I have included some extracts to highlight the feedback demonstrating how satisfied people are with the service:

"They have provided outstanding care over these five years, extending as the need for support has grown. Regularity and familiarity are very important and Kingsmith have been very careful to provide that. The quality of that care is also exceptional."

"Recruiting such high quality staff and matching them to (relatives) needs has been a real achievement and has given me peace of mind and the capacity to go on caring. The management team are a great support."

"Skilled practitioners who are friendly, but make sure you are in control and work at your own speed. Finally they are very clear we are on a journey together and it feels like everybody understands this and so is very kind and thoughtful and good at communicating as my situation deteriorates”.

“They’re like a breath of fresh air”

We also follow the code of Conduct for Health Care Support Workers and Adult Social Care Workers as issued by the Skills for Care Health. Click the button below to find out more (external website).

Skills for Care

Our staff undertake training and development which follows the care certificate and standard stipulated by Skills for Care. Skills for Care’s role is to ensure that the adult social care workforce has the attitudes, values, skills and qualifications necessary to have the right people in the right place to deliver high quality social care. If you would to apply to work with us, then please email your CV to


Getting to know us

Hi, I'm Kirsten.
My favourite part of what I do is supporting the team that do all the great hands on work - they are all amazing.

I love being part of an organisation that helps those not so able to help themselves

Get to know more about us